How to Make Your Ecommerce Site Happen

Sometimes you might have noticed that when you go for online shopping then the website you are visiting is not good enough for you to shop. You click on the link and open the Ecommerce site but you still don’t get what you want or it’s too tricky to navigate and things like that. So what are the basic reasons behind online customers not liking your site or what steps you can really take to build a solid yet reliable Ecommerce site? Here in this article we have tried to answer the aforesaid question with valid points and features that such a site should have. Take a look and find out for yourself.

Make navigation simple

Any complicated navigation is a strict no-no as not everyone is tech savvy person and people will just abandon your site and will do their shopping somewhere else. Make sure it’s user friendly, easy to navigate and understandable so that you can get the maximum number of hits. Instead of using high-end technology with complex procedure, stick to bare minimum so that load time is also faster and site is also easy navigable.

Add high-quality images

As you may be aware that in online shopping, it’s not possible to touch and feel the product so images are the only method of making the right impact. If you add low quality images then customers will not be able to view it properly and hence they cannot make up their mind whether to buy the product or not.

Use Breadcrumbs method

This method is highly useful for online shopping site as in this method customers really know where they stand in the shopping process and how much more steps are really required completing it. If the customers don’t know that how much time (and steps) it will take them to complete the shopping then it’s highly likely that they may abandon the shopping in the middle and you tend to loose the revenue.

Add nice product details

This is one of the most important points while you make the overall selling strategy at your online shopping site. Whatever products you are selling make sure that you add full and complete description so that user can make his/her mind whether to buy the product or not.

Secure and safe

As with any online shopping site, it’s mandatory to share the details (such as credit card, address, phone number, etc.) so make sure you maintain complete privacy and do not misuse the information. You can also make your site certified by relevant vendors that provide privacy and security certifications to gain the customers confidence.

So here we are done with our tips on how to make you online shopping site user friendly, do let us know in comments how you like this article.

How Call Centres are moving towards Cloud and Enterprise Mobility

Cloud and Enterprise mobility is a big thing today and every company knows its value very well. The same is happening with Call Center industry as well. They are also aware of the worth of Cloud and Enterprise mobility and are moving towards it in their day-to-day operations and management. How this is happening and what benefits it offers to the companies and end user? We tried to answer the aforesaid question in the quick write up below. Please read on and find out for yourself.

What is a Cloud call centre?

A Cloud call centre is basically the term used to describe a scenario wherein the Call Centre software and IT hardware is hosted on third party servers. This exercise frees you from the headache of hiring dedicated IT staff, software and other systems used in a typical call centre environment.

Benefits that it offers

Better Integration and Productivity

The hardware and software platform that a typical Call Centre environment requires is scalable on demand if it’s hosted on third party servers and remote locations. Another important factor is that it’s easy to integrate with other Cloud based applications such as Salesforce, Microsoft Dynamics, ZOHO, etc.

Work from anywhere

This is one of the best parts with Call Centre moves towards Cloud based work environment since you can work from home or any other location of your preference.

All you need is a reliable Internet connection, a laptop (or PC) and any other connected device that might be required to make voice connectivity with PC’s.

Enhanced Mobility

Not only you can work from remote location (such as home, cyber cafe) but also you are more mobile due to the availability of ready made mobile apps with the help of which you can respond quickly and more effectively. This ensures high customer satisfaction ratings and more value to your company and products.

Availability and Redundancy

What happens in case of any anomaly such as natural disasters and situations like that? The data centers are well equipped to handle such situations and have redundant software, hardware as well as carriers so that they can provide 99.99% uptime.