How Call Centres are moving towards Cloud and Enterprise Mobility

Cloud and Enterprise mobility is a big thing today and every company knows its value very well. The same is happening with Call Center industry as well. They are also aware of the worth of Cloud and Enterprise mobility and are moving towards it in their day-to-day operations and management. How this is happening and what benefits it offers to the companies and end user? We tried to answer the aforesaid question in the quick write up below. Please read on and find out for yourself.

What is a Cloud call centre?

A Cloud call centre is basically the term used to describe a scenario wherein the Call Centre software and IT hardware is hosted on third party servers. This exercise frees you from the headache of hiring dedicated IT staff, software and other systems used in a typical call centre environment.

Benefits that it offers

Better Integration and Productivity

The hardware and software platform that a typical Call Centre environment requires is scalable on demand if it’s hosted on third party servers and remote locations. Another important factor is that it’s easy to integrate with other Cloud based applications such as Salesforce, Microsoft Dynamics, ZOHO, etc.

Work from anywhere

This is one of the best parts with Call Centre moves towards Cloud based work environment since you can work from home or any other location of your preference.

All you need is a reliable Internet connection, a laptop (or PC) and any other connected device that might be required to make voice connectivity with PC’s.

Enhanced Mobility

Not only you can work from remote location (such as home, cyber cafe) but also you are more mobile due to the availability of ready made mobile apps with the help of which you can respond quickly and more effectively. This ensures high customer satisfaction ratings and more value to your company and products.

Availability and Redundancy

What happens in case of any anomaly such as natural disasters and situations like that? The data centers are well equipped to handle such situations and have redundant software, hardware as well as carriers so that they can provide 99.99% uptime.